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1. What information should I bring to my office visit?

Please bring any pertinent medical records, immunization records, current medications, current insurance information and a form of photo identification. Minors (under 18 years of age) must be accompanied by a parent or guardian. Otherwise, they must have a signed permission statement from their parent or guardian for treatment.

2. How do I get my prescription refilled?

Our office needs 2 (two) business days for prescription refills. Please do not wait until you are out of your medication before you request the refill. If it has been longer than 6 (six) months since you have been seen at our office, you will need to schedule an office visit. If you do require a refill, please contact your pharmacy who will notify us for approval.

3. How will I be notified of my lab or test results?

Laboratory results will be sent to you in a letter within 2 (two) weeks. Some tests like PAP smears, bone density testing, and sleep studies may take a longer period of time. Please allow us this time to notify you before you contact our office. If you have not received your results after two weeks, please call our office.

4. How do I contact my medical provider when the office is closed?

If you have a life-threatening emergency, please call 9-1-1 and go to the nearest emergency room. If your problem is urgent and requires immediate medical advice, we have 24 hour coverage. Simply call the main line (919)460-7676 and the answering service can contact us.

(This service is for direct access for the patient to a provider and is not a triage phone line.)

5. What types of calls are acceptable after hours?

We do require that prescriptions, referrals, and chronic non-urgent conditions be discussed during regular office hours. This helps your provider and their family be well rested the next day. For any calls after hours for a non-urgent matter the patient will be billed a fee.

(This service is for direct access for the patient to a provider and is not a triage phone line.)

6. Will there be a charge for "after hours" calls?

You may incur a fee for this type of phone call that you will be responsible for as your insurance plan does not cover this expense.

7. Will I receive a reminder for my appointment?

As a courtesy, we send a text message the day before your appointment to remind you. It is your responsibility to remember the appointment you have made with our office.

8. Will I be charged a cancellation fee if I miss my appointment?

Primary Medical Care reserves the right to charge $25.00 for a missed appointment, $50.00 for a missed physical, and $75.00 for a missed ultrasound. This applies to no shows and appointments cancelled less than 24 hours in advance (48 hours for ultrasounds).

Family at the Beach